Client Servicing and Reporting

Each client has one of Milford’s executive directors acting as their client manager. A second director keeps a watching brief on the account to provide continuity.

Before the account is opened the client manager will meet with the client to obtain a full understanding of their investment objectives. A formal written proposal is then prepared by Milford. This contains the investment criteria to be used, the recommended allocation of funds between the different asset classes, the expected income from the portfolio, the fees that will be charged and the reporting timetable.

On appointment Milford takes care of all the documentation and administration. This includes the collection, accounting and reinvestment of dividends and interest, and other administration matters. Each client receives a quarterly report that contains:

• All individual holdings and the value of the portfolio.
• All income and cash movements over the quarter.
• Summaries of the asset allocation across the portfolio and an overview of investment performance.
• A written summary of investment markets and future prospects.
• Client contributions and withdrawals made over the period.
• Clients also receive regular reports from the custodian that independently verify asset holdings.

Regular meetings are held between clients and Milford on an individual basis to discuss portfolios performances and any changes that may need to be made to the asset allocation.

Milford provides a full taxation report to every client at year end.